Which sequence describes the Board's handling of complaints?

• A. Sanctions are imposed before any investigation.
• B. The Board may conduct investigations but not hearings in any case.
• C. Only advisory letters are ever issued.
• D. Investigation, hearing (if applicable), and imposition of sanctions.

Answer: (D)

The process follows due process: the Board first conducts an investigation to gather facts and determine whether there is a basis to proceed. If the investigation shows potential misconduct and a formal action is warranted, a hearing may be held so the licensee can defend themselves. After the hearing, the Board issues a final order that can impose sanctions such as reprimand, probation, suspension, or revocation. Some matters may be resolved through advisory letters or settlements without a hearing, but the standard sequence is investigation, hearing if applicable, and then sanctions.